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Marina Dölker

Mediation & Conflict Consulting

Services

Mediation

Conflict is part of life – what matters is how we deal with it. I support people in conflict situations in reconnecting through dialogue, developing mutual understanding and finding new ways forward. Mediation provides a safe and structured space where even difficult issues can be addressed openly – calmly, respectfully and with a focus on moving forward.

I support you with conflicts at work, in teams, in families, in your neighbourhood or among friends. Mediation can also be particularly valuable in intercultural and diverse contexts, helping us to see differences not as obstacles, but as starting points for new solutions.

Mediation is a clearly structured process that helps address and resolve conflicts that have become stuck. As a mediator, I accompany you through this process as an impartial facilitator. The focus is on your perspectives, needs and what truly matters to you. Step by step, this can create greater clarity – and often a new understanding of one another.

It is not about who is “right”, but about what each person needs to move forward and find a sustainable solution.

Mediation creates space for genuine dialogue and mutually acceptable solutions.

Conflict Coaching

When conflicts become burdensome, collaboration becomes difficult or conversations reach an impasse, it can help to pause and take a fresh look at the situation. In conflict coaching, I support you in gaining clarity and regaining a sense of agency – whether you are dealing with a conflict at work or in your personal life.

In one or more coaching sessions, we take the time to explore your specific situation. Together, we look at what is concerning you, where tensions arise and what you need to deal with the situation in a constructive way. Often, simply gaining clarity about what is really at the heart of the conflict can bring a sense of relief and open up new possibilities for action.

I support you in gaining clarity about your values, what matters to you and how you want to engage with others – especially in difficult situations. You can develop greater confidence in difficult conversations and gain new perspectives on your communication and on how you can respond to challenging situations proactively and constructively.

You will strengthen, among other things:

  • Your clarity in difficult situations

  • Your ability to engage in constructive conversations

  • Your ability to navigate conflicts in everyday work and life

  • Your communication and questioning skills

  • Your personal conflict competence

The goal is not simply to react to conflicts, but to approach them consciously and shape how you deal with them.

Workshops

Some changes are best achieved together. My workshops support teams and groups in strengthening their collaboration, gaining a better understanding of conflicts and developing a culture of open and respectful communication.

Whether in companies, non-profit organisations or volunteer settings, tensions can arise wherever people work closely together. At the same time, these situations hold significant potential for growth and development.

My workshops create a space where teams can reflect, learn and take away practical tools for everyday situations. The content is tailored to your specific needs and context. We start with your current challenges and develop a workshop that genuinely fits your situation.

Possible topics include:

  • Clear and appreciative communication within teams

  • Nonviolent Communication in practice

  • Dealing with conflicts in everyday work

  • Reflecting on your own approach to conflict

  • Conflict management in organisations

  • Building sustainable conflict resolution structures

  • Fundamentals and principles of mediation

The goal is collaboration that does more than simply work – collaboration that is sustainable, empowering and strengthens connections.

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